Gauteng Fully Remote, Within South Africa
Availability: ASAP
Salary – R 12000 – R 15000 Monthly Basic Salary (Negotiable)
Job Types: Permanent
My Client in the UK an established e-commerce retail company dedicated to providing excellent service and high-quality products to our customers. As we continue to expand, we are looking for a motivated and customer-focused German-speaking Customer Care Agent to join our team.
Minimum Requirements
- Fluent in German (C1-C2 level) and proficient in English (written and spoken).
- Previous experience in customer service, e-commerce, or retail is preferred.
- Strong communication and problem-solving skills.
- Comfortable working independently in a remote setup.
- Ability to multitask and use multiple systems efficiently.
- Reliable internet connection and a quiet workspace at home.
Key Responsibilities
- Provide top-tier customer support via email, live chat, and phone in German and English.
- Assist customers with inquiries related to orders, product details, shipping, returns, and refunds.
- Handle customer complaints professionally, ensuring quick and satisfactory resolutions.
- Process and track orders while coordinating with the warehouse and logistics teams.
- Maintain detailed records of customer interactions and follow up when necessary.
- Support the team in optimising customer service processes and improving customer experience.
What We Offer
- Competitive salary (R12,000 – R15,000 per month).
- Fully remote position with a structured schedule.
- Opportunity to work in a dynamic and growing international e-commerce company.
- Supportive team.