Gauteng Fully Remote, Within South Africa

Availability: ASAP

Salary – R 12000 – R 15000 Monthly Basic Salary (Negotiable)

Job Types: Permanent

My Client in the UK an established e-commerce retail company dedicated to providing excellent service and high-quality products to our customers. As we continue to expand, we are looking for a motivated and customer-focused German-speaking Customer Care Agent to join our team.
Minimum Requirements
  • Fluent in German (C1-C2 level) and proficient in English (written and spoken).
  • Previous experience in customer service, e-commerce, or retail is preferred.
  • Strong communication and problem-solving skills.
  • Comfortable working independently in a remote setup.
  • Ability to multitask and use multiple systems efficiently.
  • Reliable internet connection and a quiet workspace at home.
Key Responsibilities
  • Provide top-tier customer support via email, live chat, and phone in German and English.
  • Assist customers with inquiries related to orders, product details, shipping, returns, and refunds.
  • Handle customer complaints professionally, ensuring quick and satisfactory resolutions.
  • Process and track orders while coordinating with the warehouse and logistics teams.
  • Maintain detailed records of customer interactions and follow up when necessary.
  • Support the team in optimising customer service processes and improving customer experience.
What We Offer
  • Competitive salary (R12,000 – R15,000 per month).
  • Fully remote position with a structured schedule.
  • Opportunity to work in a dynamic and growing international e-commerce company.
  • Supportive team.